Refund policy

If something's wrong with the bag

If your bag arrives faulty or damaged, isn't what was described, or fails sooner than you'd reasonably expect, you're entitled to a repair, replacement or refund under Australian Consumer Law.

Email us with your order number and a photo. If it's a fault, you won't pay return postage, and we'll replace it or refund you — your choice for a major problem.

These rights apply for a reasonable period given what the bag is and what it cost. Normal wear from years of use isn't a fault.

Change of mind

We don't accept returns for change of mind. We're a small operation and every bag is packed by hand, so please check the size and the design before you order — all measurements and photos are on the product page.

A note on colour

The canvas is unbleached and undyed, so the exact shade varies between production runs, and screens vary too. A small difference between the photo and the bag isn't a fault. If it's beyond that, get in touch and we'll make it right.